Spring hail and severe thunderstorms are a fact of life in North Mississippi and West Tennessee. When a storm rolls through Southaven or the Memphis area, it can bruise shingles, strip granules, and lift tabs in ways that aren't obvious from the ground — but that shorten your roof's life dramatically.
Custom Remodeling LLC helps homeowners through storm and hail damage insurance claims for full roof replacement. We inspect your roof, document the damage with photos, meet with your adjuster, and then install your new roof once the claim is approved. We'll be straight with you if we don't see claim-worthy damage.
What's included
- Free storm damage roof inspection
- Detailed photo documentation of hail and wind damage
- Guidance on filing your claim with your insurance company
- Meeting your adjuster on-site during the inspection
- Review of the insurance scope to make sure nothing is missed
- Full roof replacement after approval
- Help with paperwork the insurance company needs to close the claim
Our process, step by step
- 1Free inspection. We check shingles, vents, gutters, and soft metals for signs of hail and wind damage.
- 2Documentation. You get clear photos and notes showing what we found.
- 3File your claim. You contact your insurer to open a claim — we'll explain what to say and what to expect.
- 4Adjuster meeting. We meet the adjuster on your roof so damage is properly identified.
- 5Scope review. We review the approved scope and help request supplements for missed items if needed.
- 6Roof replacement. We install your new roof and provide completion documents for your insurer.
What storms can damage
Shingles
Hail bruising, granule loss, cracked or lifted tabs.
Vents & flashing
Dented roof vents, pipe jacks, and flashing.
Gutters & downspouts
Dents and splits that often accompany roof damage.
Decking & interior
Leaks from wind damage can affect decking, insulation, and ceilings.
Signs of storm damage to look for
- Dents on gutters, vents, or your car after a hailstorm
- Shingles or pieces of shingles in your yard
- Dark spots where granules were knocked off
- New leaks or ceiling stains after a storm
- Neighbors getting roofs replaced after the same storm
Timeline expectations
Insurance claims typically take a few weeks from inspection to approval, depending on your insurer. Once approved, most roof replacements are completed in one to two days. Learn more on our insurance claims page.
Insurance Claim Roofing FAQ
Should I call my insurance company or a roofer first?
Many homeowners call us first for a free inspection so they know whether there's real damage before filing a claim.
Do I have to pay my deductible?
Yes. Your deductible is your responsibility under your policy, and we do not waive deductibles.
How long do I have to file a hail damage claim?
Filing deadlines vary by policy and state. Check your policy or ask your agent, and don't wait — the sooner the better.
What if my claim is denied?
We'll review the adjuster's findings with you. In some cases a re-inspection can be requested; we'll be honest about whether it's worth pursuing.
Do you speak Spanish?
Sí. Se habla español — we can walk Spanish-speaking homeowners through the entire claim process.