Storm & hail damage
Roof Insurance Claim Help
We guide Southaven and Memphis-area homeowners through storm and hail damage claims for full roof replacement.
Hail and severe storms are common across North Mississippi and West Tennessee, especially in spring. Damage isn't always visible from the ground, but it can shorten your roof's life by years. If your roof was damaged, your homeowner's insurance may cover a full roof replacement.
Custom Remodeling LLC has helped homeowners through this process since 2009. We're local, we're easy to reach, and we'll tell you the truth about whether your roof has claim-worthy damage. See our insurance claim roofing service page and our guide on filing a hail damage claim.
How the process works
- 1
Free storm damage inspection
We check your shingles, vents, flashing, and gutters for hail and wind damage and tell you honestly what we find.
- 2
Photo documentation
You get clear photos and notes you can share with your insurance company.
- 3
File your claim
You call your insurer or agent to open the claim. We'll explain what information they'll ask for.
- 4
Adjuster meeting
We meet your adjuster on the roof to make sure all damage is identified.
- 5
Scope review & supplements
We review the approved scope and help request supplements if items were missed.
- 6
Roof replacement
Once approved, we schedule and complete your full roof replacement, usually in one to two days.
- 7
Close out the claim
We provide completion photos and paperwork your insurer needs to release final payment.
Insurance claim FAQ
Does homeowner's insurance cover hail damage?
Most homeowner's policies in Mississippi and Tennessee cover sudden hail and wind damage, but coverage and deductibles vary. Check your policy or ask your agent.
Will filing a claim raise my rates?
That depends on your insurer and policy. We recommend asking your agent. A free inspection first helps you decide whether a claim makes sense.
Do you waive deductibles?
No. Your deductible is your responsibility under your policy, and waiving it is not something we do.
How long does the process take?
From inspection to approval usually takes a few weeks depending on your insurer. The roof replacement itself typically takes one to two days.
Do you help Spanish-speaking homeowners?
Yes — se habla español. We can explain each step of the claim in Spanish.
Free, no-pressure estimates
Schedule a free storm damage inspection
Tell us about your project and we'll get back to you quickly. Prefer to talk? Call (901) 238-4949, Monday–Saturday, 6 AM–6 PM.
Se habla español.